Support at Home Program
The Australian Government has announced major changes to aged care through introducing a new program called the Support at Home Program.
Together with a new Aged Care Act, these changes are set to come into effect from the 1st of July 2025. The Support at Home Program will replace the current Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs.
Although changes like this may feel overwhelming, please be assured that we will keep you informed, and will help you to make a smooth transistion into the Support at Home Program.
Personalised Care Plans
Tailored solutions to meet individual needs and preferences, ensuring the highest quality of life.
Experienced Caregivers
Our team of skilled professionals is committed to providing compassionate and reliable support.
Introducing the new Support at Home Program
The Support at Home program is the government’s response to the Royal Commission into Aged Care Quality and Safety.
Support at Home will bring together current in-home aged care programs, ensuring a simpler and more equitable system for older people that helps them to stay at home for longer.
Support at Home will ensure improved access to services, equipment and home modifications to help older people remain healthy, active and socially connected to their community.
To help you understand about these changes, you are welcome to contact us about how we can help you transition into this new program, or if you have yet to receive services, we can also help you with any questions you may have.
In the meantime, if you wish to read more about this program then you can access more information via –
- Our frequently asked questions section below
- Read our current blog articles, by looking at our Articles Page.
- Checking up the latest news on our Facebook Page.
- Or read the handbook supplied by the Department of Health.
Your Questions Answered
Explore our most frequently asked questions about the Support at Home Program and find the answers you need.
What services are included in the Support at Home Program?
Services are provided via 3 main categories:
- Independence support such as personal care, showering.
- Everyday living assistance such as cleaning, gardening, meals.
- Clinical care – such as nursing, physiotherapy, care management.
How can I access the Support at Home Program?
If you have yet to receive aged care services, then you will need to contact My Aged Care on 1800 200 422 between 8.00 am and 8.00 pm on weekdays and between 10.00 am and 2.00 pm on Saturdays.
If you are currently receiving a Home Care Package then please give us a call on 1300 773 202, so that we can help you transition onto the Support at Home Program.
If I am receiving services from the Commonwealth Home Support Program (CHSP), do I need to move to the Support at Home Program?
No, although all the Aged Care programs will eventually come under the Support at Home Program, the government is not transitioning the CHSP until at least 2027.
Our Commitment to all clients transitioning to the Support at Home Program
Country Home Services are dedicated to providing consistent, high-quality care throughout the transition to Support at Home. We will ensure that all clients are not financially worse-off through transitioning their services to Support at Home and into the future.
Support at Home Articles
Support at Home Advice for those currently on a Home Care Package
Everyone who is currently on a Home Care Package will be transitioning on to the new Support at Home Program, and it is our goal to keep you updated on the changes as they occur. We will be with you every step of the way. So what are the key changes for those…
Support at Home Advice for those who are new to Home Care Services
If you or a loved one need support to live independently at home, then the Support at Home Program could be the right option for you.
What are the New Age Care Standards being introduced on the 1st of July 2025?
The strengthened New Care standards place older people at the center of their care, increase protections for older people, and support people living with dementia, while also better including people from diverse backgrounds.
Need More Information? We're Here to Help!
Discover how the Support at Home Program can assist you or your loved ones in maintaining independence and comfort at home. Our team is ready to provide personalised guidance and answer any questions you may have.