At Country Home Services we are so fortunate to have some amazing and very knowledgeable staff who can help you each step of the way so you can receive the services you need. Have a read of Shirley's story as this is an excellent example of this.
Shirley and her husband Walter are a retired couple who live on a country property in Clare, and like so many people in our country communities, bush fires are never far from their minds. Previously Shirley had organized mesh on all the gutters of their home to prevent leaves building up but they had a gable on their home that still collected leaves. The previous company she dealt with had given her the run around so when she found Country Home Services she was very much relieved to talk to Shona, “a thoroughly professional gem who listened and action when appropriate.”
Shirley commented “Shona was brilliant, she organized Kent to come out quickly to do the gutters and also talked us through the process of organizing a provider number through My Aged Care, and from then on all I needed to do was to call if I needed assistance around the home.”
“Shona spoke clearly without relying on jargon. I can’t talk highly enough of the service I received from her.”
Shirley has very much appreciated the Home Maintenance assistance she now receives from Country Home Services expressing just how appreciative she is of Kent, one of our contractors that provides the home maintenance service. “One day we had a pipe leak on one of our tanks and Kent came up the same day to fix it.”
Due to her husband’s health being comprised for quite a few years and now having had a seizure which has affected his ability to communicate, Shirley’s husband Walter is now eligible for a Home Care Package. Once this comes available, we will be able to assist him further with more services in order to support Walter in everyday life. In going through this process, Shirley spoke to our Home Care Package Enquiry coordinator Tammy, once again she commented just how clear our team members were in explaining everything. In her words “The whole team is fantastic, quickly negotiating the intricacies of a government site.”