Welcome to the first edition of our Valley to Coast Update

Valley to Coast Updates are a special edition newsletter that connects us to our customers, contractors and our community in order for you to see what we are doing on a monthly basis from special events, presentations to the latest updates within the Aged Care industry. 

You can download the first edition here Valley to Coast - edition 1

Information from these updates will also feature in our webpage's newsletter, to join up to this newsletter, simply click on the newsletter tab in the footer of our webpage.


From today, the 1st of July 2019, the Australian Government has introduced a new Charter of Aged Care Rights. This will replace the current charters of aged care rights and responsibilities and it will make it easier for aged care consumers and their families and carers to understand what they can expect from an aged care service provider, regardless of whether they are in residential care or receiving care in the home. The Charter gives consumers choice with their care and recognises their right to be treated with respect through acknowledging, valuing and supporting their identity, culture and diversity.

The new charter is clearly marked out in this booklet which you can receive by clicking here - the New Charter of Rights Booklet

There is also a helpful video below that will explain the New Charter of Rights further:

Charter of Rights

As from today, the Australian Government has set some new Aged Care Quality Standards that clearly define what good care should look like. 

The new Standards make it easier to check that people are receiving the good care they need. Good care is not about your provider 'ticking boxes'. It’s about them caring for you and your individual needs.

To explain this further, the government has introduced a fantastic video which you can access by clicking on the picture below:

Helpful Video - What the new age care standards mean for you. 

New Age Care standards

Each Standard says what you, the consumer, can expect. Your aged care provider has to meet an “outcome” for you and they have to demonstrate how they are meeting that outcome. 

Icare2019 1

Ahead of the Federal Election, it is important that we show a strong voice for a better aged care system. Tuesday the 14th May is the National Day of Action, where our peak body in Aged Care - Leading Age Services Australia (LASA) is enouraging age care providers to let their voice be heard. As a result of this you will see the hastag #ICARE2019 pop up across social media, and if you wish to know more about the importance of this day of action then simply put #ICARE2019 in your Facebook search. At Country Home Services, we support this day of action as we understand the importance of the message for a better aged care system to reach our political parties.

April Presentations collage

April has been a busy month for us, along with our open day in Kadina, we had the opportunity to provided presentations and information to two community groups in our region. 

With the first presentation, our Customer Advisor Lauren Donnellan met with over 60 people from the Kadina Probus Club. The talk promoted many discussions about the aged care journey, and also the opportunity for Lauren to have a few private sessions with some members after the presentation had concluded to help them on their personal aged care journey.

open day collage

This year our plan was to build a stronger connection with our local communities across our region, and to start this process we launched 3 Open Days in Nuriootpa in February, Clare In March and Kadina in April. These open days provided an opportunity for people to learn about the Aged Care process, have their questions answered, find out how Country Home Services can help them on their journey and book for a one on one session to have their personal concerns discussed if required.

The Aged Care Quality & Safety Commission carries the role to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.  On July the 1st 2019, the Aged Care Quality & Safety Commission will introduce new Aged Care Quality Standards. To explain what these Standards mean in practice to you - the consumer, they have introduced a short video aimed at aged care consumers and their families. Watch the video to see what the new Standards mean in practice to you.

The Link to the video is https://www.youtube.com/watch?v=eYdDspfxJqM#action=share

To Learn more about the Aged Care Quality & Safety Commission, visit - https://www.agedcarequality.gov.au/about-us 


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