April has been a busy month for us, along with our open day in Kadina, we had the opportunity to provided presentations and information to two community groups in our region.
With the first presentation, our Customer Advisor Lauren Donnellan met with over 60 people from the Kadina Probus Club. The talk promoted many discussions about the aged care journey, and also the opportunity for Lauren to have a few private sessions with some members after the presentation had concluded to help them on their personal aged care journey.
This year our plan was to build a stronger connection with our local communities across our region, and to start this process we launched 3 Open Days in Nuriootpa in February, Clare In March and Kadina in April. These open days provided an opportunity for people to learn about the Aged Care process, have their questions answered, find out how Country Home Services can help them on their journey and book for a one on one session to have their personal concerns discussed if required.
The Aged Care Quality & Safety Commission carries the role to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. On July the 1st 2019, the Aged Care Quality & Safety Commission will introduce new Aged Care Quality Standards. To explain what these Standards mean in practice to you - the consumer, they have introduced a short video aimed at aged care consumers and their families. Watch the video to see what the new Standards mean in practice to you.
The Link to the video is https://www.youtube.com/watch?v=eYdDspfxJqM#action=share
To Learn more about the Aged Care Quality & Safety Commission, visit - https://www.agedcarequality.gov.au/about-us
Recently we had the opportunity and the pleasure to provide a presentation to the Gawler Para Probus Club. This presentation was delivered by our advisor and presenter Tammy Judd in which she provided 22 members of the Club with information about our services.
Connecting with clubs and associations in our country communities is very important to us as it gives us the opportunity to provide people with the most current information on Aged Care Services and the type of services we offer that will help them to maintain their current lifestyle.
Every community within our region is different with each community member having their own unique needs, so one of the most valuable part of these presentations is the question time provided. For this group we were able to provide answers to their questions on transport services, gardening assistance and cleaning services within the home.
If you are part of a community group and would like us to visit and provide a presentation then please contact us on 1300 773 202.
Photo: Probus Club Secretary Barry Matthias and our advisor Tammy Judd.
Country Home Services was out and about at the Barossa Ageing in Style Expo which was held at the Foodland Mall in Nuriootpa. This was an excellent showcase of various Aged Care services in the Region with over 45 service providers present offering quite a diverse range of services.
The Ageing in Style Expos move around the region between the Barossa, Light, Adelaide Plains and Gawler Councils. It gives us an excellent opportunity to talk to our local community about our services and on Thursday we had some some very positive conversations with both current and potential customers alike.
In particular, we were able to explain exactly what our services can offer people and how they can support their journey in a way that matches their lifestyle. If you would like to know more about our services then please do not hesitate in contacting us on 1300 772 202.
Photo: Service Delivery Manager Vonny, CEO Craig and Marketing Officer Sarah.
An Aged Care Peer Champion is someone who can give you practical assistance in navigating the My Aged Care system. These Peer Champions are facilitated by COTA SA and funded by Country SA PHN.
These trusted and trained local Aged Care Peer Champions will assist you to access the information you need and help you navigate the My Aged Care system. Free assistance is available over the telephone initially, and a local Peer Champion can meet with you face to face if required. In our regions we are lucky enough to have a Peer Champion in the Yorke Peninsula.
To give you more of an idea, below is an interview with our Kadina Peer Champion Su Bell, who is also one of our customers.This interview was taken from the One COTA March-May 2018 Magazine.
My Aged Care Support Program - Interview with volunteer Aged Care Peer Champion in Kadina
Su Bell is volunteering for COTA SA in her local community of Upper Yorke Peninsula as an Aged Care Peer Champion. Su is providing one-one-one support to individuals who are 65 years or older with navigating and understanding the My Aged Care (MAC) systems. She is one of six Aged Care Peer Champions recruited by COTA SA in mid-2017. Champions are currently located in four regional areas of South Australia; Yorke Peninsula, Murray Mallee Fleurieu Peninsula and the Mid North.
Su was recently interviewed by Helen Morley, My Aged Care Support program Project Officer.
Q- Su, why were you interested in taking on the role of Aged Care Peer Champion for your community?
We are an ageing population and a lot of people are not computer savvy, and some are even frightened by computers or making a call themselves, so I thought I could assist them. Also I know a lot of older people are on their own and have no assistance. I wanted to spread the word and get as many people registered with MAC as I possibly can so they can get the help they need.
Below is a letter from our CEO Craig Stanbridge that recently went out to all of our customers. Earlier this year our organisation went through a Quality Review by the Australian Aged Care Quality Agency and we achieved outstanding results as we met 18 out of 18 expected outcomes of the Home Care Standards. To find out more, here is Craig's letter:
Hello to you all,
We at Country Home Services (formerly CHAP) hope you are keeping warm at home through this chilly, but dry winter.
We would like to share with you the results of the recent Quality Review of Country Home Services conducted by the Australian Aged Care Quality Agency (which takes place every 3 years).