From today, the 1st of July 2019, the Australian Government has introduced a new Charter of Aged Care Rights. This will replace the current charters of aged care rights and responsibilities and it will make it easier for aged care consumers and their families and carers to understand what they can expect from an aged care service provider, regardless of whether they are in residential care or receiving care in the home. The Charter gives consumers choice with their care and recognises their right to be treated with respect through acknowledging, valuing and supporting their identity, culture and diversity.

The new charter is clearly marked out in this booklet which you can receive by clicking here - the New Charter of Rights Booklet

There is also a helpful video below that will explain the New Charter of Rights further:

Charter of Rights


There are 14 key points to the new Chater which are identified below:

Charter of Aged Care Rights I have the right to:

1. safe and high quality care and services;

2. be treated with dignity and respect;

3. have my identity, culture and diversity valued and supported;

4. live without abuse and neglect;

5. be informed about my care and services in a way I understand;

6. access all information about myself, including information about my rights, care and services;

7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;

8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;

9. my independence;

10. be listened to and understood;

11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;

12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;

13. personal privacy and to have my personal information protected;

14. exercise my rights without it adversely affecting the way I am treated.

Everybody involved in the delivery of your care must respect your rights.

If you have any further questions about the new charter of rights then please don't hesitate in contacting us on 1300 773 202.


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