Below is a letter from our CEO Craig Stanbridge that recently went out to all of our customers. Earlier this year our organisation went through a Quality Review by the Australian Aged Care Quality Agency and we achieved outstanding results as we met 18 out of 18 expected outcomes of the Home Care Standards. To find out more, here is Craig's letter:
Hello to you all,
We at Country Home Services (formerly CHAP) hope you are keeping warm at home through this chilly, but dry winter.
We would like to share with you the results of the recent Quality Review of Country Home Services conducted by the Australian Aged Care Quality Agency (which takes place every 3 years).
The results were excellent as our organisation met 18 out of 18 expected outcomes of the Home Care Standards. These results demonstrate how we provide quality services that meet customer and community needs, along with giving you the confidence to select Country Home Services as your approved Aged Care provider.
This is an absolutely fantastic achievement and a credit to all involved. Thank you for the contributions of our staff and contractors, especially those that met with the reviewers to share and outline current quality practices.
I would also like to extend our appreciation to our customers who participated in our quality review and provided feedback to the reviewers. Your contribution helps the reviewers get a good understanding of how Country Home Services works with, and supports you.
Sample of the reviewers findings from interviews with customers include:
“Care recipients (Customers) said staff and contractors are professional, well trained and they do not know how they would manage without their assistance.”
“Care recipients (Customers) interviewed said they are treated with dignity and respect and provided examples to indicate why they believed their confidentiality is being maintained.”
The reviewers also commented on the solid relationships, and trust, that is clearly established between the Customer and Contractor working together towards “Wellness and Reablement”.
Country Home Services works across Gawler, Barossa Valley, Lower North, Adelaide Plains, Yorke Peninsula and Wakefield Plains.
If you would like to know more about what Country Home Services can do to help you stay in your own home for as long as possible, or work with us as a contractor please contact us on 1300 773 202 or visit www.countryhomeservices.org.au
Best of health to you all,
Craig Stanbridge (CEO)
Photo: Craig Stanbridge (CEO) and Jane Meyer (Quality Officer)