We are very excited to announce that we have achieved Certification with ISO 9001:2015 Quality Management Systems. Certification with this International Standard demonstrates our:
- Commitment to providing quality services to our clients.
- Determination to achieve high levels of client satisfaction.
- Drive (and we mean it) to improve our processes.
We strive to deliver the type of service that will improve the lives of country people. That’s our Purpose and we are sticking to it. So, to ensure we are delivering our Purpose, we invite you to provide feedback at any time about any aspect of our services including this newsletter.
And finally, we would like to take this opportunity to thank those who completed the Ageing Better Survey included in the previous newsletter. If you haven’t had an opportunity to participate in this survey, yet – please do by clicking here
Our CEO Ashley Clarence also introduced the plan across our social media networks, including Facebook, so pop over and take a look and if you haven't already then like our page while you are there.
A few highlights that Ashley mentions in his video are "The main theme of our plan is to maximise the benefits in our community. Not just limited to home care services, but what is the most good we can do."
"We are not about making profits for no reason, every extra dollar we make will be spent improving the lives of country people, by addressing community challenges in the country."
We are really excited about the future and direction of Country Home Services and we thank you all for your support.
On the weekend Country Home Services attended the Tanunda Show for the first time, and despite the overcast weather and a bit of rain, it was a lovely day that gave us a chance to connect with our local community. In the photo to our left you can see two of our hardest workers on the day - Ashley our CEO and Leith, one of our board members and no stranger to country shows. Leith has been showing his pigeons at shows for most of his life and has been judging at country shows for just as long, so he was very much at home for the day and was a wonderful advocate for us in explaining to people how we can help them with our services.
There were plenty of postive connections made on the day and even Ashley got into the show spirit and entered into the egg competition and even took out 2nd place. We love getting out and about and meeting you all so in the future we will be looking for more ways to connect with our country communities so watch this space.....
Last week our CEO Ashley Clarence was out and about again but this time he was helping our contractor Amanda clean a couple of our client's homes. The day went very well and as each of our clients receive services that are tailored to their needs, this visit gave Ashley another introduction into what kind or services our organisations provides.
In chatting to one of our clients that met Ashley that day, Patricia (shown in the photo on the left,) she commented that "everything went well and Ashley is a good cleaner." "I tell everyone about Country Home Services as I am very happy with the services I receive." "Country Home Services gives an A1 service and is very reliable."
Amanda, who was showing Ashley the ropes was very happy stating that "Ashley can come work with me anytime."
Below are a few more photos of Ashley in action during his visit to various client's homes last week.
Recently our new CEO, Ashley Clarence went out with one of our contractors (also called Ashley) to find out exactly what we do to support our clients. However it wasn't just a typical visit, instead he rolled up his sleeves and did some hard work together with our contractor Ashley. Infact Wally, our client that you see with Ashley in the picture, told me that he had them both working hard and found many jobs for them to do. Plus he also commented "I was very happy with what they both did and it was quite a good job." "I would be happy to have Ashley back to do some more work in the future."
Ashley is planning some more visits with our contractors over the next couple of months which no doubt the clients will love the extra help and we will keep you all up to date.
Country Home Services announces the appointment of Mr Ashley Clarence as Chief Executive Officer. Ashley commenced his role on Monday 30 November and will be based at the Nuriootpa office as well as travelling to Kadina and Clare regional offices.
His experience of working within not for profit organisations in senior leadership and management roles will benefit the future of Country Home Services.
The Board of Directors, staff and contractors welcome Ashley to our team and our communities.
We also wish our previous Chief Executive Office, Mr Craig Stanbridge all the best in his retirement.
Margaret Zweck, Chair Board of Directors
Meet our new CEO, Ashley Clarence
After working for The Salvation Army for the last 7 years, with the last 3 years as their National Manager for Disability Employment Services, Ashley has had a role that has seen him travel all over the nation. While rewarding work, he generally didn’t see the impacts of his work as he was helping other people’s communities. So when this CEO position came up, Ashley was drawn to work with Country Home Services as he was wanted to move to role that has a strong local community connection in regional South Australia.
Motivated to work for a not for profit local organisation, Ashley stated “I want to bring the skills I have learnt from helping people with the Salvos and apply them locally. Plus I am looking forward to a quieter, more connected role where I can see the results that my contribution will make to our community.” “From regularly visiting many capital cities around Australia, I much prefer the quiet country life in SA (I love not having to wait at traffic lights.)”
We all welcome Ashley to our organisation, and are very much excited to see where his leadership takes us.