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1300 773 202  


Below are some Frequently Asked Questions that might help you to get to know our organisation however as every person’s situation is unique, we would also encourage you to give us a call on 1300 773 202 so we can assist you with your individual needs.

General FAQ


How do I pay for the service?

We will send an account and it will explain all the options on how to pay such as via direct debit, cheque or over the phone with a credit card. 


Does the contractor provide the cleaning equipment and products?

With our private services we are able to provide you with a choice on whether you prefer to use your own products and equipment or we are able to bring the relevant products and equipment to your service.


What is the best way to contact us?

The best way to contact us is by phone by calling 1300 773 202 or you are welcome to send us an email

 

Funded Services FAQ

With a funded service, am I still required to pay a contribution towards my package?

The Australian Government funds most of your funded package however they do require you to make a contribution towards your service. This contribution is to be paid monthly to Country Home Services.

What if I am not eligible for government funding?

If you are ineligible to receive funding from the government, please know that you can still access services through our private program – Choices Plus. Simply contact us on 1300 773 202 and we can discuss your options.


What if I have safety concerns about receiving services?

At Country Home Services, your wellbeing is most important to us so please let us know immediately if you have any safety concerns about your services.
When you join Country Home Services we provide you with information on your rights and responsibilities, privacy and consent, advocacy and also information on external agencies such as ARAS (Aged Rights Advocacy Service), most importantly, please be assured that we are here to support you on your journey.