If you or a loved one need support to live independently at home, then the Support at Home Program could be the right option for you. Support at Home will start on the 1st of July 2025 and it will replace the current Home Care Package (HCP) program and Short-Term Restorative Care (STRC) program. In doing so, it will offer a more tailored support and a clearer pathway to accessing essential services.
What kind of support can the Support at Home Program provide for me?
As part of the Support at Home Program offers a wide range of services, including personal care, allied health services, assistive technology, home modifications, and more. This program helps you to live independently in your own home and in your community.
Services are provided via 3 main categories:
- Independence support such as personal care, showering.
- Everyday living assistance such as cleaning, gardening, meals.
- Clinical care – such as nursing, physiotherapy, care management.
How do I access Support at Home Services?
- To register, call My Aged Care on 1800 200 422 or online www.myagedcare.gov.au/assessment/apply- online
Tip: Have your Medicare Card with you when you call. My Aged Care will ask you a range of questions. This helps the person who you are talking with understand and assess your care needs.
Family, friends, carers or health professionals can call on your behalf, but My Aged Care will ask you for your consent for them to talk for you. If you need Translating and Interpreting Services (TIS) these can be arranged. - Based on the information you give during your call to My Aged Care, you may be referred for an assessment to better understand your support needs. Assessments may be done over the phone or in person within your own home. They’ll look at how much assistance you require with daily activities, health care, mobility, and other aspects of your life. We encourage a family member, friend or carer to be with you during your assessment for extra support.
- Determine Support Level: Based on the assessment, you’ll be assigned a support level, and with the Support at Home Program, there are 8 ongoing support levels. The level you’re assigned will determine the amount of funding available to you.
- After you’ve been assigned a support level, you will be placed on a waiting list with My Aged Care. When a place is available then contact us and one of our Care Partners will help you design a care plan that fits your specific needs, goals, and preferences.
Do you have further questions?
In the lead up to July the 1st, new information is continuing to come to light so please don’t hesitate in contacting us if you have any questions about obtaining services.
Note: the information provided was correct at the time of publishing, however there may still be some changes about the Support at Home Program leading up to the beginning of July so to keep up to date we recommend that you visit the Department of Health Website